Privacy Policy
Security Firms London — a trading name of Accolade UK Ltd Office Suite 308, 46–48 East Smithfield, London E1W 1AW Last updated:
1. Who we are and about this policy
Security Firms London is a trading name of Accolade UK Ltd (“we”, “us”, “our”). We take the privacy of everyone who contacts us or uses our website seriously, and we handle personal data lawfully, fairly and openly.
For the purposes of UK data protection law, Accolade UK Ltd is the data controller responsible for your personal data. Our registered office is Office Suite 308, 46–48 East Smithfield, London E1W 1AW.
We are registered with the Information Commissioner’s Office (ICO) under registration number Z1577960.
This policy sets out what personal data we collect through this website (securityfirmslondon.co.uk) and our dealings with you, why we use it, who we may share it with, how long we keep it, and the rights you have. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and the Data (Use and Access) Act 2025.
2. The information we collect
Information you give us. When you fill in a form on our website, request a quote, or contact us by phone, email or message, you may give us personal details such as your name, company, email address, phone number, the address of the site you want secured, and anything else you choose to tell us about your enquiry.
Information we collect automatically. When you visit our website, we may automatically collect limited technical information, including your IP address, browser type and version, device and operating system, and details of how you used the site — the pages you viewed, how long you stayed, and how you arrived and left. Most of this is collected through cookies and similar technologies (see section 4).
3. How and why we use your information
Under UK data protection law we must have a lawful basis for each use of your personal data. Ours are set out below.
| What we use your data for | Our lawful basis |
|---|---|
| Responding to your enquiry and giving you the quote, information or service you ask for | To take steps at your request before entering a contract, and performance of a contract once we have one |
| Contacting you about your enquiry or an ongoing arrangement | Legitimate interests — to assist and communicate with people who contact us |
| Telling you about similar services you’ve enquired about | Legitimate interests, or your consent where PECR requires it for electronic marketing |
| Running, securing and improving our website | Legitimate interests, and legal obligation where it concerns security |
| Meeting our legal, regulatory and record-keeping obligations | Legal obligation |
Where we rely on legitimate interests, we’ve considered your rights and are satisfied our use is fair and expected. Where we rely on consent — for example, some marketing or non-essential cookies — you can withdraw it at any time, and doing so won’t affect anything we did before you withdrew it.
4. Cookies
Our website uses cookies and similar technologies to make the site work, keep it secure, and understand how visitors use it so we can improve it. Strictly necessary cookies are set automatically because the site can’t function without them. For non-essential cookies — such as analytics or marketing — we ask for your consent through our cookie banner before they are placed, and you can change your choices at any time there or in your browser settings.
5. When we share your information
We do not sell your personal data. We may share it only in these situations:
- With trusted service providers who process data on our behalf — for example, our website hosting, email and analytics providers — under contracts that require them to protect it and use it only as we instruct.
- Where the law requires us to disclose it, or to establish, exercise or defend our legal rights, or to protect the safety of people or property.
- If our business or its assets are ever sold, restructured or transferred.
6. Storing your data and transfers outside the UK
We keep your personal data securely and in line with our internal policies and the law. Where we need to transfer it outside the United Kingdom — for example if a service provider is based abroad — we only do so with an appropriate safeguard in place, such as a transfer to a country with UK adequacy status, the International Data Transfer Agreement, or another mechanism allowed under UK law.
No transmission of information over the internet is completely secure. We protect your data with appropriate measures once we receive it, but we can’t guarantee the security of data you send us, and you send it at your own risk.
7. How long we keep it
We keep your personal data only for as long as we need it for the purposes described here, and to meet any legal, accounting or regulatory requirements. When we no longer need it, we securely delete or anonymise it. The exact period depends on the type of data and why we hold it.
8. Your rights
Under UK data protection law you have the right to:
- be informed about how we use your data (which this policy explains);
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased in certain circumstances;
- restrict how we use your data in certain circumstances;
- data portability — to obtain and reuse certain data;
- object to processing based on legitimate interests, and to direct marketing at any time; and
- not be subject to solely automated decisions that have a legal or similarly significant effect.
To exercise any of these, contact us using the details in section 10. We’ll respond within one month, though we may need longer for complex requests, and we’ll tell you if so. You can ask us to stop using your data for marketing at any time, and every marketing message includes a way to unsubscribe.
9. Complaints
If you’re unhappy with how we’ve handled your personal data, please contact us first (section 10) so we can put it right — we’d genuinely rather have the chance to. You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 Website: ico.org.uk
10. Links to other websites
Our website may link to other sites — for example partners or resources. Those sites have their own privacy policies, and we’re not responsible for them. Please read their policies before giving them any personal data.
11. Changes and how to contact us
We review this policy regularly and may update it. Any changes appear here with a new “last updated” date.
For any questions about this policy or your personal data, contact us:
Security Firms London (a trading name of Accolade UK Ltd) Office Suite 308, 46–48 East Smithfield, London E1W 1AW General enquiries:info@securityfirmslondon.co.ukData protection: the DPO/data-protection contact. Accolade's is zeeshan@accoladesecurity.com Phone: +44 7448 327983
